Months ago I promised to run a lunch and learn hour on organisation design capability. I was confident that my future self would have all the time needed to research and prepare a high calibre, thought provoking session. Sadly, my future self let me down morphing into my current self the day before the session having prepared nothing for me. (See a great blog on this phenomenon here).
So I turned to my interesting articles folder which my past self collected and which often proves very handy as it did in this case. It turned up a great article 10 new skills every worker needs, in Rotman Magazine. The lunch and learn went well. We spent a fair bit of time talking about skill 7 in the article 'social intelligence', used by employees able to 'assess the emotions of those around them and adapt words, gestures, and tone accordingly.' This smacks a little bit of neuro linguistic programming but ok.