What stuff do you have to do every day that is not your actual job? I was talking with a colleague the other day who has the job of finding out what this stuff is and working out a way of fixing it through technology so that we don't spend the day on activity that is taking time from getting the job done.
He wasn't looking at stuff that the powers that be think you shouldn't be doing – like looking at your Facebook page although that could be useful too (sometimes the powers that be get things wrong). He was looking at what I call 'avoidable costs'. One example is single sign on i.e. A user authentication process that permits a user to enter one name and password in order to access multiple applications.
In organisations that don't have single sign-on think how much time is wasted in the process of
a) creating a new password every 12 weeks that has to include upper case, lower case, numbers, letters, symbols and be between 12 – 20 characters for multiple applications
b) going through the password retrieval/reset process when you forget what the password is because you forgot to write it down or can't remember where you did write it down – we are not supposed to write down passwords but most of us don't have a photographic memory and I don't think we have a password keeper – but I could spend time checking that.